Refund policy

Refund & Return Policy

If your ball arrives damaged, defective, or wrong

This is on us, fully. If your Little Talks Ball shows up damaged, has a defect, or isn't what you ordered, email a photo to support@homefieldfamilybrand.com and we'll send a replacement or refund you — whichever you'd rather have. You don't need to send anything back. Keep it, toss it, pass it on to a neighbor.

Changed your mind? Here's how returns work

You have 30 days from the day your order is delivered to return it for a refund.

• It's fine if the poly bag has been opened. We don't require "original packaging" — it's one object, a ball. Nothing is missing just because the bag is open.
• There's no restocking fee.

Here's how to start one:

1. Email support@homefieldfamilybrand.com to let us know you'd like to return your order.
2. We'll send you a return authorization and the address to ship it to. You'll cover the cost of shipping it back to us.

We fulfill most orders through Amazon's fulfillment network, which means we're not able to generate a prepaid return label for orders placed directly with us — that's the honest reason you ship it yourself rather than us being able to email you a label.

Exchanges

We don't do exchanges. If you want a different colorway, return your order for a refund and place a new one — the only thing that changes between our two colorways is the color.

Getting your money back

Once we receive your return, we'll refund you to your original payment method within 5-10 business days.

Questions

Email us at support@homefieldfamilybrand.com and we'll sort it out.

Homefield Family Brand LLC
1301 N Broadway STE 52189
Los Angeles, CA 90012